Final examination sample questions/outline

PHARMACEUTICAL CARE 3
2nd Semester, 2011-2012
Final Examination Sample questions/ outline
Instruction: use black pen only & strictly no erasure(s) and no alteration(s). cheating is prohibited
Test I: Miultiple Selection questions
Level of response ,pathways to effective communication , factors of perceiving credibility, Categories of listening, reasons in improving understanding

Test II; Multiple Choice questions:
1. Decodes the message & assigns a particular message to it.
2. Example of non-verbal cues in communication except:
3. Techniques in asking questions
4. Ways to change the spoken words in non-verbal cues:
5. Transmits a message to another person
6. Non-verbal percentage impact of a message
7. Scratching the head would mean the following.
8. Self assessment to become a good listener: except:
9. Verbal percentage impact of a message:
10. Vocal percentage impact of a message

Test III: Enumeration
A. Five (5) categories of listening :
B. Seven(7) pathways to effective communication _
C. Six (6) techniques in asking questions
D. Two(2) levels of response

Goodluck!!!!